Get this course

New Products → Ancillaries

Automated Online Check-in (AS01)


Description
Ancillary Services are additional products sold on Travix websites.

In this course, you will get to know a new product (Launch June 2022) called Automated Online Check-in.
The first market to go live: Cheaptickets.be (TXBE)

To whom is this course for?
This module is for Customer Care team (CS & EXC) members who support directly or via back office tasks Travix's customers.

What will you learn from this module?
- What is Automated Online Check-in?
- How to support the customer in post-sale requests: Change, Cancel, Void.

Duration: 15 min

Updated: 23.06.2022
Content
  • Module
  • How to handle Automated Check-in?
  • Applicable Solution Articles
  • Open discussion (available only via icare.learninghub.travix.com)
  • Feedback
  • Survey
Completion rules
  • All units must be completed
Back