Have you ever found it difficult to provide the best solution to a customer in a chat?
If yes, this course is for you!

This course aims to give you the tools to improve your conversational skills by improving your solutioning in a chat dialogue! Why is this important?
Good communication skills will help you have a successful dialogue when handling chat contacts. This, in turn, allows us to build trust with our customers and articulate needs, expectations, and any challenges. Last but not least, it will help you meet the Quality Assurance standards (QA) and improve your quality score.
For whom is this course?
Travix agents, all locations.
What can you do after completing the course?

-You will be able to understand the importance of Solutioning
-You will be able to improve your Solutioning
-You will be able to get a pass in the QA attribute on Solutioning (Conversational Skills)

Total duration: 60 min
Upload: 01.01.2023