Welcome to the IM+ Agent Training Module.

This module will walk you through IM+ Agent, providing the knowledge and skills necessary to use the IM+ tool, ensuring a smooth and efficient process.

So, in this section, you'll discover:
1) An introduction to IM+
2) How to reply to the customer's email
3) How to use canned responses (Now quick reply in IM+)
4) How to transfer an email to a group
5) How to send a new email

For whom is this course?
CS & Excellence Center agents.

What can the learner do after completing the course?
Agents will learn how to use IM+ for email communication with our customers.

Duration: 30 Min
Upload: 20-Mar-2024